Autodesk Fusion Support
Top Tier Support
The complete CAD/CAM safety net for production shops and growing programming departments.
Top-Tier delivers dedicated, priority engineering bandwidth to keep your spindles turning. Backed by real machining experience, this annual package eliminates software roadblocks, optimizes CAM toolpaths, and ensures your team is set up right from day one.
What’s Included:
8-Hour of Fast Pass Queue: Jump directly to the front of the line with guaranteed 15-business-minute initial responses on mission-critical issues.
Full Product Deployment: We handle the administrative heavy lifting—user assignments, Team Hub structure setup, and local client installations.
2 Hours of Dedicated 1-on-1 Training: Targeted, screen-to-screen instruction tailored to your specific parts, tooling, and machine setups.
Hands-On CAD/CAM Consulting: Direct advice on efficient solid modeling, fixture assemblies, adaptive clearing strategies, and cycle-time reduction.
Minor Post-Processor Calibration: Custom G-code formatting, M-code triggers, coolant toggles, and safe-retract adjustments on standard posts.
1 Custom Machine Simulation Digital Twin: We build your machine into Fusion using your 3D CAD model for accurate visual clearance checks and collision prevention.
Full Resource Hub Access: Complete, unrestricted access to the private JIT CAD CAM support portal, technical workflows, and setup guides.
| Feature / Benefit | Community (Free) | Customer Preferred (Included with Software) | Top-Tier Support (Annual Paid Add-On) |
| Eligibility | Anyone with Autodesk Fusion | Customers purchasing licenses through JIT CAD CAM | Paid Annual Support Contract (Single User / Company Wide) |
| Response SLA | Best-effort (No guarantee) | Fast-track (1–2 business days) | 15 Minute Fast Pass prioritized ticket response |
| Ticket Allowance | limited submissions | 3 prioritized tickets / year | 8 hours of prioritized tickets / year / Seat (32 Hours for Company Wide) |
| Privacy Policy | Public (Files may be used in YouTube content) | 100% Confidential (Strict private handling) | 100% Confidential (Strict private handling) |
| Deployment & Setup | None | Basic guidance | Full Initial Deployment (User assignment, team hub setup, installation) |
| Live Training | YouTube live streams & videos | YouTube live streams & videos | 2 Hours of Dedicated Custom Training (4 Hours for Company Wide) |
| CAM / CAD Consulting | General public tips | Standard ticket Q&A | Hands-on consulting on modeling, assemblies, and CAM toolpaths |
| Post-Processor Support | Standard generic library | Standard generic library | Minor post-processor modifications included |
| Machine Simulation | None | None | 1 Machine Simulation Build (using customer-supplied 3D machine model) |
| Portal Access | Full Support Portal & Resource Library access | Full Support Portal & Resource Library access | Full Support Portal & Resource Library access |
